LEGAL AND MEDICAL DISCLAIMER

The information provided on this website relates to England and Wales and is neither legal advice nor medical advice, is for educational purposes only and is published independently of the law firms that receive referrals. Do not use this website to disregard any legal advice, nor should you delay seeking legal advice or representation because of something you have read or seen on this website. You should not act on or rely on any information on the website without seeking the independent advice of a solicitor. The website is an advertisement for a referral service and the owner neither warrants the validity of the information nor the quality of work done by any solicitor. The choice of a solicitor is an important decision and should not be based on advertisements or self proclaimed expertise and claimants should make their own enquiries to satisfy themselves that any solicitor is suitable for their purposes. All enquiries to the website are referred to personal injury solicitors for advice and the website owner is not responsible for their actions. Mere consideration of the website does not create a solicitor-client relationship and no such relationship will be created until your case is accepted in writing by an independent solicitor. No contractual relationship is created between you and the website owner in any circumstances.

HELPLINE 0844 332 0553

DATA PROTECTION

Any information provided is used solely to facilitate a claim for damages for personal injury and is not used for any other purpose. The information will not be passed on to any third party except those directly involved in the settlement of compensation claims for personal injury. The information is kept on password protected computer hard drives and is backed up regularly to a secure off site location. Any erroneous information will be corrected upon request. We fully comply with all data protection legislation.

HELPLINE 0844 332 0553

PANEL SOLICITORS

All potential claimants that complete and send a contact form or who use the helpline are referred to a personal injury solicitor for free advice. Where the cause of action arose in England or Wales the potential claimant will be referred to a law firm with a solicitor who is a member of both the Association of Personal Injury Lawyers and the Law Society personal injury panel. In suitable cases the claim will be dealt with on a no win no fee basis and compensation will be paid in full with no deductions. Win or lose there will be no charge. In the case of CICA claims terms will vary and in the case of MIB claims terms may vary.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

  

  In the case of CICA claims terms will vary and in the case of MIB claims terms may vary.

  This website is operated by J Eastwood who is regulated by the Ministry of Justice in respect of regulated claims
  management activities recorded under reference CRM11237 at www.claimsregulation.gov.uk.
  The principle place of business for these activities is 23 Colleridge Grove, Beverley, UK

  Accident Claim Solicitor